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A. Description of goods/services

B. Contract management
An explanation of how the contract will be managed on a day-to-day basis (eg, contact details, timetables, dispute resolution mechanisms).

C. Customer IP
A description of what will be deemed to be IP of your organisation.

D. Explanation of disaster recovery plan

E. Equipment schedule
An explanation of who owns what equipment and who is responsible for its maintenance.

F. Exit management plan
Drawn up at the start of the contract (and updated regularly) to explain what the supplier must do at the end of the contract.

G. Key personnel
A list of key personnel that are designated by the supplier to operate the account.

H. Licence on termination schedule
A list of ongoing rights to use supplier goods/services after the end of the contract.

I. Customer policies schedule
A list of your organisation’s policies that the supplier must adhere to (eg, health and safety, on-site access, IT security).

J. Service charges schedule

K. Service levels and service credits schedule
(ie, a Service Level Agreement (SLA))
This should also include targets and pre-agreed compensation (service level credits) if targets are not achieved.

L. Support contracts schedule
Details of contracts which the supplier has entered into with third parties to supply the goods/services to the customer.

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